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I really have to stop using ‘smiley’ faces, to inject warmth when communicating sensitive matter, in personal and professional email. I think it can come off as condescending, sarcastic, and a myriad of other negative things I do not intend. In person, it disarms. In email, it arms. And it lacks a seriousness that I very much have when discussing difficult topics. Ah, the wicked smiley face!